"We have grown 176% in 12 months with no slowdown as we did; we needed it, just as we'll need it to grow to 500 or 1000 invoices per day in the future." BioPak

Customer Successes

  • Supported 172% growth to a $11.2 million turnover and doubling in daily orders, without adding staff.
  • Saving approximately $200,000 per year in staff time by replacing manual processes with automated tools.
  • 100% faster response times in resolving distribution problems or bottlenecks because of integration with third-party warehouse providers and courier companies.
  • BioPak now has a scalable, complete business management system to support its continued expansion, regionally and internationally.


  • Rapid growth strained existing small business systems, which required additional manual spreadsheets.
  • Dealing with multiple third party warehouses and courier companies via fax and email was time consuming and error prone.
  • Manual processes such as calculating carbon emissions and lowest freight costs were costly.
  • Poor visibility into third party suppliers made it difficult to track customer orders or resolve dispatch problems.
  • IT systems were inadequate to support ecommerce plans or regional and international growth.


  • NetSuite OneWorld selected over SAP, Microsoft and Exactus to provide BioPak with a complete cloud-based business management solution.
  • NetSuite supports its financials, inventory, order management, CRM, ecommerce, third-party warehouse partnerships and other core business processes.
  • BioPak customised NetSuite to meet unique business needs, building a carbon tax calculator to compute greenhouse gas emissions and a least-cost freight calculator for sourcing courier quotes.
  • NetSuite’s cloud-based system offers infinite and cost-effective expansion opportunities.

Company at a glance



Sydney, Australia



Applications Replaced:

Sage CRM, MYOB and other applications and spreadsheets


NetSuite OneWorld