- Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system.
- StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets.
- Profit margins have improved to 30%.
- Company was able to reduce customer-support response times by 40%.
- New product releases now come out on time, accounting for a 40% reduction in customer complaints.
- StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices.
- To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry.
- Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations.
- Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases.
- New software releases were often delayed, or were not bug-free when released, because the company’s developers lacked visibility into issue tracking and related customer complaints.
- Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and ecommerce.
- Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day’s critical customer events.
- StatSeeker uses customer portals for self-service documentation, product customisation requests, training, and product downloads.
- Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products.
- NetSuite’s cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting.