NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.
In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
- Streamlines lead-to-cash processes.
- Elevates productivity across the organisation with a 360-degree view of your customers.
- Improves sales performance through forecasting, up-sell and commission management.
- Manage global sales and services organisations.
Powerful Sales Force Automation
NetSuite CRM+ provides SFA that equips the sales team with an accurate record of each opportunity and its status, a complete view of the prospect and real-time access to every detail.
Advanced Sales Forecasting and Quota Management
NetSuite CRM+ advanced forecasting and quote management capabilities build reliability,
predictability and trust into the sales process.
Automated Incentive Compensation Management
NetSuite CRM+ delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation as well as time spent researching and resolving sales disputes. Dashboards and reports allow you to optimise sales commission spending and effectiveness.
Comprehensive Upsell, Quote and Order Management
With NetSuite’s order and quote management capabilities, the sales team can easily convert accurate quotes into approved sales orders, which then flow to your finance system for processing.
Anytime, Anywhere Mobile Access
NetSuite’s comprehensive support for mobile devices—iOS, Android and Windows Phones—ensures that your business users get real-time access to the information they need, whether it’s the latest metrics, calendar information, customer details or more. And, because NetSuite is cloud-based, you can empower your workforce with mobility to log in anytime, anywhere.
Integration with Leading Social and Productivity Tools
NetSuite integrates with standard social solutions such as Yammer and
Qontext using its SuiteSocial platform, improving collaboration and overall
sales productivity. In addition, NetSuite integrates with leading email and
productivity tools such as Microsoft Outlook and Google Apps.
Out-of-the-Box Marketing Automation
NetSuite CRM+ automates your entire marketing process across channels, allowing you to better align campaigns and programs with your sales efforts. NetSuite is the only solution to provide true closed-loop ROI reporting, from the campaign cost to the actual revenue driven from it. NetSuite CRM+ enables you to easily target, build, execute and measure the success of marketing campaigns and takes the complexity out of lead qualification and conversion.
Partner Relationship Management
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties.
Customer Service and Support
NetSuite’s call center capabilities assign, track and escalate cases to serve customers more quickly and efficiently, while NetSuite’s 360-degree customer view gives service and support reps better visibility into customer issues and even empowers them to upsell and cross-sell to drive more business.
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