Customer Portal enables you to provide customers with highly personalised, interactive service on the Web. Your customers will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base. With an open line of communication, and a range of self-service options, you’ll boost customer satisfaction as well as long-term retention.
- Customers can enter trouble tickets by logging onto your site and can access personalised content and relevant support documentation.
- Provide password-protected access to key customer support tools, such as the NetAnswers Knowledge Base.
- Customers can update their own profiles, view their order histories, check their order status and place new orders around the clock.
- Provide automatic receipt confirmation for a service request with a case number.
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