Engage, Inspire, Deliver - Retail Software Designed to Satisfy Your Omnichannel Shoppers

Overview

Shop anywhere, pay anywhere and receive merchandise anywhere—that’s the omnichannel shopping experience customers are demanding. NetSuite empowers retailers to deliver on those expectations with an end-to end retail software solution that brings together POS, ecommerce, CRM and marketing, inventory and order management, business intelligence and financials on a single platform. With NetSuite’s single commerce platform, retailers are able to provide relevant and engaging experiences, sell more product and drive customer satisfaction across multiple channels and touch points.

Join the hundreds of dynamic retailers who have turned to NetSuite and moved beyond standalone, disconnected commerce systems to streamline operations, reduce costs and complexities—and gain a single, unified view of their customers and business.

Benefits

  • One complete system covering financials, merchandising, marketing, inventory and order management, business intelligence and customer support
  • Integrates all channels:
  • Stores/point of sale
  • Web
  • Mobile
  • Call centers
  • Suppliers
  • Wholesale distributors
  • Provides visibility across your entire business
  • Delivers a single view of the customer across all channels

Features

  • Single, integrated solution to manage your entire retail business
  • Complete 360-degree view of the customer across all channels and touch-points
  • Support for multiple locations and channels from a single system
  • Full-featured and easy-to-use POS
  • Powerful ecommerce capabilities on any device
  • Central management of all pricing and promotions
  • Visibility into sales and inventory data across all stores and warehouses
  • Cross-channel order management
  • Marketing tools to target and segment offers
  • Customer relationship management across all channels and touch-points
  • Easy customisation for your specific retail requirements
  • Lower cost than on-premise retail systems

Solutions

In Store POS
In-Store Solutions for Customer Centric Retailing – Provide a superior in-store experience while streamlining the transaction process with a modern POS that enables you to accommodate Omni-channel expectations and build customer loyalty. Empower sales associates with a 360-degree view of the customer and enterprise-wide inventory visibility. Learn more

Point of Sale – NetSuite makes it easy to deliver a superior and unified shopping experience at physical points of sale. With customer-focused functionality and flexibility built in at every step, NetSuite retail POS software empowers retailers and their associates with the tools and information they need to delight customers and maximise sales at every visit. With a comprehensive transaction set and extensive search capabilities, cashiers can easily locate out-of-stock items, offer instant promotions at the POS software system and capture detailed customer information to facilitate targeted offers and campaigns through NetSuite’s CRM and marketing tools. The dynamic retail POS software interface can be easily modified to accommodate your retail brand and create an easy-to-use POS system screen that is unique to your business. Learn More

Ecommerce
Create Engaging Online Experiences – The explosion of Internet-enabled devices means your products are never more than a click away from shoppers—wherever they are. Consumers expect an optimised experience from any digital touch point, at any time. SuiteCommerce allows you to create a great online shopping experience and deliver it across any site, any device and any geographic location without any limitations. Learn more

Marketing and Promotions
Recognise, Reward and Market to Your Cross-Channel Shoppers. Retailers need an effective marketing and customer relationship management (CRM) solution to satisfy shoppers and compete in today’s competitive retail market. A complete 360-degree view of every customer in every channel provides the insight you need to deliver personalised service, build customer loyalty and increase revenue. Learn More

CRM
Bring siloed sources of customer data into a single repository to get one complete view of the customer across all channels and touchpoints with NetSuite’s retail CRM software. Capture all interactions, transactions and preferences to create rich customer profiles that will help to provide consistent customer service, as well as support personalised marketing and targeted promotions across all channels. Learn more

Inventory and Order Management
Manage orders from multiple channels—in-store, web, call center, mobile and kiosk—all in one place. And, with real-time inventory visibility across all locations, including stores, enable a “buy anywhere” and “fulfil anywhere” experience. With NetSuite’s order management retail software, you can process orders faster; have more satisfied customers and lower operational costs.
Learn more

Business Intelligence
Gain real-time business intelligence across all areas of your company. NetSuite enables you to manage your retail enterprise with key metrics so you can make timely, fact-based decisions with dashboard analytics ranging from inventory and sales reports, to suppliers, customers and marketing campaign ROI. All data can be viewed in real-time as key performance indicators (KPIs), graphical report snapshots, trend graphs and KPI scorecards. Learn more

Business Operations
Single, Unified Commerce System – NetSuite commerce solutions are natively integrated with the systems of record you use to run your business—ERP/financials, CRM, order management, and inventory and warehousing capabilities. This allows you to optimise profitability, reduce operational costs, build customer satisfaction and seize opportunities for growth without spending a fortune integrating your commerce solution with your back-end business systems. Learn More

Resources

Demo

See the SuiteCommerce Product Demo
Watch now

Retail Datasheet

Find out all the Solution details for NetSuite Retail
Download now

POS Datasheet

Find out all the Solution details for NetSuite Retail Anywhere POS
Download now

Webinar

See the NetSuite SuiteCommerce Product Demo Webinar for Retailers
Watch now