Deliver true omnichannel shopping and service experiences through a single cloud platform

Overview

NetSuite SuiteCommerce’s Commerce as a Service (CaaS) is the first commerce solution built with the idea that ecommerce is no longer a standalone channel but a core capability for retail and B2B businesses. SuiteCommerce is the industry’s first solution that unifies your ecommerce software with core operational business systems to meet rising customer expectations for a consistent experience across all touchpoints, from smartphones to call centers, from tablets to point of sale in virtually any country around the globe.

Commerce Everywhere

Grow your business and delight customers with engaging and personalised online shopping experiences, optimised across all channels. Penetrate new global markets and engage new audiences with in-store and Ecommerce solutions.

Customer Insight

Get unprecedented visibility into your customers by capturing their preferences, transactions and interactions across all channels and touchpoints into rich profiles to drive personalised service, marketing, merchandising and promotions.

Connected Commerce

Align your business and make smarter decisions in planning, pricing, merchandising and order and inventory management by unifying ecommerce and POS with your core operational business systems to get a single, unified commerce platform. Improve business agility and visibility by bringing siloed sources of data into a single repository.

Benefits

Deliver true omnichannel shopping and service experiences through a single commerce cloud platform that combines ecommerce, in-store POS and order management with your back office systems.

  • One Complete Commerce Platform. Eliminate integrations between separate systems with natively unified ecommerce, POS, inventory and order management, marketing, merchandising, customer service and financials.
  • Run Your Business Better. Gain unprecedented real-time visibility across your business by bringing fragmented sources of data into a single repository to make informed, timely business decisions.
  • Ultimate Business Agility. Cloud-based solution provides the flexibility and adaptability needed to keep up with the pace of business, reduce operational costs, increase efficiencies and eliminate the hassles of managing hardware and software.

Solutions

NetSuite SuiteCommerce was built with the idea that ecommerce is no longer a stand-alone channel but a core business component. SuiteCommerce enables businesses to move from siloed online, in-store and phone shopping channels to an integrated commerce solution that seamlessly connects ecommerce and in-store POS to order management, inventory, merchandising, marketing, financials and customer service.

ECommerce
Support the needs of both B2C and B2B ecommerce from a single platform. Unlimited flexibility enables B2C sites to deliver the engaging and personalised experiences consumers expect, while B2B sites can offer a rich B2C-like customer experience with added functionality to support the unique requirements of business users.

  • Development Platform: The SuiteCommerce platform lets you fully customize your ecommerce solution to enhance customer shopping experiences and adapt to the ever-changing forces shaping your company. The service-oriented architecture of the SuiteCommerce platform lets you write JSON services and build engaging client applications. Both client-side and server-side code can be written entirely in JavaScript using your favorite IDE.
  • Marketing and Promotions: SuiteCommerce has built-in, online marketing functionality that will help drive new traffic to your site, convert that traffic to revenue, close abandoned shopping carts and forge stronger relationships with existing customers. Leverage the single customer view to create 1:1 offers and instant promotions, target segmented groups for repeat business and increase average sale size.
  • Ecommerce Features:  SuiteCommerce provides a flexible, incredibly fast and open web store front-end solution enabling richly branded, highly personalised and engaging shopping experiences that will delight your customers, drive conversion and grow your business. Built upon a modern, scalable and extendable HTML and JavaScript architecture, SuiteCommerce supports pixel-perfect design, unlimited layout control and the ability to provide rich seamless commerce experiences across any device.

Point of Sale
Provide a superior in-store experience while streamlining the transaction process with a modern POS that enables you to accommodate omnichannel expectations and build customer loyalty. Empower sales associates with a 360° view of the customer and enterprise-wide inventory visibility.

Order Management
Manage orders from multiple channels — in-store, web, call center, mobile, kiosk—all in one place. And, enable a buy anywhere, fulfill anywhere experience with real-time inventory visibility across all locations, including stores. Process orders faster, have more satisfied customers and lower operational costs.

Product Content Management
Consolidate and manage all structured and unstructured product information and attributes across all channels in one location. Leveraging product content consistently across multiple channels provides an improved cross-channel user experience, giving customers one view of your company and reducing the costs of managing content.

Customer Relationship Management
It’s nearly impossible to gain a full understanding of your customers’ interactions and preferences when your customer, order and inventory data is stored in separate, channel-specific silos. With NetSuite Customer Relationship Management (CRM) running as an integral part of your commerce platform, you get unprecedented visibility into your customers’ browsing and shopping activities. NetSuite CRM provides a 360-degree view of each customer from all channels and touchpoints, allowing you to deliver personalized and consistent service, provide a relevant, engaging shopping experience and build customer loyalty with your brand.

Services An Implementation Approach That’s Right for You 
Applying deep industry expertise and the groundbreaking NetSuite One methodology, Cloud ERP professional services help you implement and customise SuiteCommerce for your unique requirements, providing a platform from which you can dramatically improve and grow your business—while driving costs out of your operations.

We have an experienced team and consultants that have implemented SuiteCommerce and a deep knowledge in commerce best practices and architecture, data modeling and design and strategies for multi-brand, multi-site and international expansion.

Resources

Overview Video

Get a quick overview of SuiteCommerce
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Customer Story

See how Williams-Sonama use Suitecommerce to support its global expansion into Australia. View Now

Demo

See the NetSuite SuiteCommerce
Product Demo
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Webinar

See the NetSuite SuiteCommerce Product Demo Webinar for Retailers
Watch now